Privacy Policy

Introduction

Custom Branded Mats Africa ("we", "us", "our", "the Company") is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the data practices described in this policy.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, physical address
• Business Information: Company name, VAT number, business registration details
• Order Information: Product specifications, design files, customization details
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
• Technical Information: IP address, browser type, device information, cookies
• Communication Records: Emails, chat messages, phone call logs (for customer service)

Third-Party Services & Disclaimer

We use third-party services for various business operations. BRANDED MATS IS NOT LIABLE FOR THE PRIVACY PRACTICES OF THESE THIRD PARTIES.

• Payment Processors: PayFast and other payment gateways handle all payment data. We do not store credit card information.
• Shipping Providers: Couriers receive delivery addresses and contact information for delivery purposes.
• Cloud Services: Data may be stored on cloud platforms (AWS, Google Cloud, etc.) with their own privacy policies.
• Analytics: Google Analytics or similar services collect technical data for website improvement.
• Marketing Tools: Email marketing platforms may receive contact information only with your consent.

You acknowledge that these third parties have their own privacy policies and Custom Branded Mats Africa cannot be held responsible for their data handling practices.

Your Rights Under POPIA

Under South Africa's POPIA, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request correction of inaccurate or incomplete information
• Right to Deletion: You may request deletion of your personal information (subject to legal retention requirements)
• Right to Object: You may object to processing of your personal information for marketing purposes
• Right to Restrict Processing: You may request restriction of processing in certain circumstances
• Right to Data Portability: You may request your data in a structured, machine-readable format

To exercise these rights, contact us at privacy@brandedmats.africa. We will respond within 30 days as required by POPIA.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information immediately.

Parents or guardians who believe we may have collected information about a child should contact us immediately at privacy@brandedmats.africa.

International Data Transfers

Your personal information may be transferred to and processed in countries outside South Africa, including:

• Cloud service providers with servers in the EU, USA, or other jurisdictions
• Payment processors operating internationally
• Analytics and marketing tools with global operations

By using our services, you acknowledge that your data may be transferred to countries with different data protection laws. We take reasonable steps to ensure your information remains protected.