Shipping & Delivery
ALL SHIPPING TIMES ARE ESTIMATES ONLY - NO GUARANTEES
Free Shipping - South Africa Only
Free delivery applies exclusively to South African addresses on orders over R500. Delivery on smaller orders is quoted per order before payment.
International Customers: Free shipping does NOT apply to international orders. International customers must arrange their own courier collection from our Johannesburg warehouse. We will notify you when your order is ready for collection.
IMPORTANT LEGAL DISCLAIMER
BRANDED MATS MAKES NO GUARANTEES OR WARRANTIES REGARDING SHIPPING TIMES OR DELIVERY DATES.
- All shipping times are ESTIMATES ONLY and may vary significantly
- Custom Branded Mats Africa is NOT liable for delays caused by couriers, customs, weather, or other factors
- Production times vary based on order complexity and volume
- Customers are responsible for providing accurate shipping addresses
- Custom Branded Mats Africa is NOT liable for packages lost or damaged by third-party couriers
By placing an order, you acknowledge and accept these shipping terms.
Available Shipping Methods
Choose the delivery option that best fits your timeline and budget
Standard Delivery
Economy service to major centers
Express Delivery
Priority handling and delivery
Regional/Rural
Extended area delivery
Bulk Orders
Palletized freight delivery
Delivery Times by Region
Estimated delivery times for standard shipping to major centers
| Region | Standard | Express | Cost |
|---|---|---|---|
| Gauteng | 1-2 days | Same day* | R85 |
| Western Cape | 2-3 days | 1-2 days | R95 |
| KZN | 2-3 days | 1-2 days | R105 |
| Eastern Cape | 3-4 days | 2-3 days | R120 |
| Other Provinces | 3-5 days | 2-3 days | R130 |
* Same-day delivery available for Gauteng orders placed before 10 AM (express service)
How Order Tracking Works
Stay informed every step of the way with our comprehensive tracking system
Order Confirmed
You'll receive an email confirmation immediately
Production Complete
We'll notify you when your item is ready
Collected by Courier
Tracking number sent via email/SMS
Out for Delivery
Real-time updates via tracking link
Delivered
Proof of delivery provided
Important Shipping Information
Please review these important details about your delivery
Processing Time
Please allow 3-5 business days for production before shipping. This is separate from delivery time.
Tracking Your Order
All orders include tracking. You'll receive updates via email and SMS at each stage.
Signature Required
Most deliveries require a signature. Please ensure someone is available at the delivery address.
Delivery Attempts
Couriers will attempt delivery twice. After that, collection from depot may be required.
International Orders
We welcome international customers! Please note our international shipping policy below.
Customer Arranges Own Logistics
International customers must arrange their own courier collection from our Johannesburg warehouse.Free shipping does NOT apply to international orders.
- We will notify you when your order is ready for collection
- You arrange your preferred courier service (DHL, FedEx, etc.)
- Collection from our Johannesburg warehouse address
- You are responsible for all shipping costs and customs duties
| Destination | Est. Timeframe* | Est. Cost* | Customs |
|---|---|---|---|
| SADC Countries | 7-14 days | From R450 | Yes |
| Rest of Africa | 10-21 days | From R650 | Yes |
| Europe/UK | 14-21 days | From R850 | Yes |
| USA/Canada | 14-21 days | From R950 | Yes |
| Asia/Australia | 14-28 days | From R1050 | Yes |
* Estimated costs and timeframes are for reference only - actual costs depend on your chosen courier
* International orders may be subject to customs duties and taxes, payable by the recipient
* Customer is responsible for arranging and paying for international courier collection
Bulk & Corporate Orders
Need multiple items? We offer palletized freight delivery for bulk orders with special pricing and dedicated account management.
- Volume discounts on shipping
- Flexible delivery scheduling
- Direct-to-site delivery available
Weight & Dimensions
Most mat products ship in boxes weighing 2-5kg each. Bulk orders are palletized for efficiency.
Questions About Shipping?
Our team is here to help you choose the best shipping option for your needs. Contact us for personalized advice and quotes.