Returns & Warranty
NO RETURNS FOR CUSTOM PRODUCTS - 6-MONTH LIMITED WARRANTY ONLY
CRITICAL LEGAL NOTICE
ABSOLUTELY NO RETURNS OR EXCHANGES FOR CUSTOM PRODUCTS
- ALL CUSTOM PRODUCTS ARE FINAL SALE - No exceptions for any reason
- 6-MONTH LIMITED WARRANTY ONLY - Manufacturing defects only
- CUSTOMER PAYS RETURN SHIPPING - No free returns under any circumstances
- NO EXCHANGES FOR CUSTOM PRODUCTS - All sales are final
- NO REFUNDS - Store credit only at our discretion
By placing an order for custom products, you explicitly waive all return rights and accept these strict terms.
Our Return Policy
Clear guidelines for returns, exchanges, and refunds
30-Day Return Window
You have 30 days from delivery to request a return or exchange
Condition Requirements
Items must be unused, in original packaging, with all tags attached
Proof of Purchase
Original order confirmation or receipt required for all returns
Refund Method
Refunds processed to original payment method within 5-7 business days
Eligible Items for Return
Not all items can be returned. Here's what qualifies
| Product Type | Return Status | Details |
|---|---|---|
| Custom Logo Mats | Conditional | Only if there's a manufacturing defect or error on our part |
| Standard Mats | Eligible | Full return policy applies if unused and in original condition |
| Personalized Items | Limited | Only returnable if defective or incorrect customization |
| Sale/Clearance | Store Credit | Exchange or store credit only, no cash refunds |
| Bulk Orders (10+) | Partial | 20% restocking fee may apply, customer pays return shipping |
How to Return an Item
Follow these simple steps for a smooth return experience
Contact Us
Email or call within 30 days of delivery
Get Authorization
Receive RMA number and return instructions
Package Item
Securely pack in original packaging
Ship Return
Send to our facility with RMA visible
Inspection
We inspect within 2-3 business days
Refund/Exchange
Processing of refund or replacement
Non-Returnable Items
The following items cannot be returned unless defective:
- Custom-designed items with approved proofs (unless defective)
- Products damaged by misuse or improper care
- Items without original packaging or tags
- Final sale/clearance items
- Bulk corporate orders (unless defective)
- International orders (defective items only)
Warranty Coverage
What's covered under our manufacturing warranty
| Coverage Type | Duration | Details |
|---|---|---|
| Manufacturing Defects | 12 months | Covered against defects in materials and workmanship |
| Normal Wear & Tear | Not covered | Expected deterioration from regular use is not covered |
| Color Fading | 6 months | Fading from sun exposure covered under normal conditions |
| Backing Separation | 12 months | Delamination of rubber backing covered as defect |
* Warranty claims require proof of purchase and photos of the defect
Refund Timeline
How long it takes to get your money back
Return Received
1-2 business days
Inspection Complete
2-3 business days
Refund Initiated
1 business day
Bank Processing
3-5 business days
Total Time
5-7 business days
Important Notes
- • Refunds are processed to the original payment method only
- • Shipping costs are non-refundable unless the return is due to our error
- • You'll receive email confirmation at each stage of the process
Exchanges
Need a different size, color, or design? We're happy to help with exchanges. The process is similar to returns, but faster!
- No restocking fees for exchanges
- Free shipping on replacement items
- Faster processing (3-5 days)
Exchange Tips
Before requesting an exchange, consider:
- • Check our Size Guide for accurate measurements
- • Review product specifications carefully
- • Contact us for personalized recommendations
- • Photos of current item can help us suggest alternatives
Questions About Returns?
Our customer service team is here to help clarify any questions about our returns policy or assist you with a current return.